The perception of service quality climate by frontline employees : the case of a retail bank in Macau / Case of a retail bank in Macau

Description

University of Macau / Faculty of Business Administration / Department of Management and Marketing

Links & Downloads

1. http://umaclib3.umac.mo/record=b1636666

Tags

University of Macau -- Dissertations

澳門大學 -- 論文

Additional Fields

Identifer	oai:union.ndltd.org:MACAU/oai:libdigital.umac.mo:b1636666
Date	January 2006
Creators	Pun, Nga Ian
Publisher	University of Macau
Source Sets	University of Macau
Language	English
Detected Language	English
Type	UM_THESES