In information systems development, end-users have shifted in their role: from consumers of information to informants for requirements to developers of systems. This shift in the role of users has also changed how information systems are developed. Instead of systems developers creating specifications for software or end-users creating small software programs to operate independently, development is moving towards end-user development that integrates into a platform-based information system. This study defines this type of development as co-creation. Building on the knowledge-based view with co-creation as a knowledge integration mechanism, this research explores co-creation, its drivers, and its impact on system implementation success. System implementation success is extended to explain three dimensions of success: implementation efficiency, implementation effectiveness, and implementation agility. Implementation efficiency requires meeting the performance expectations while remaining within the project time and budget constraints. Implementation effectiveness measures the extent to which the implemented information system meets the information needs of the end-users. Implementation agility is the ability of the information system to be modified to meet the changing needs of the organization. By defining success in a more granular manner, this research enables a richer understanding of implementation success of all information systems, not only those co-created. This study examines the co-creation of electronic health records systems, a platform for capturing, storing, and using medical records within healthcare organizations. It theoretically develops a model of co-creation. Using a survey to collect data and PLS-SEM to analyze the data, the hypotheses are tested. Co-creation mediates the effect of peripheral knowledge, which is the end-user's knowledge of systems development, on implementation effectiveness. Co-creation also partially mediates the effect of platform modularity on implementation effectiveness. Co-creation also mediates the effect of organizational context complexity on implementation effectiveness. These findings demonstrate the importance of understanding co-creation, emphasize training to build peripheral knowledge, and show the importance of modularity in design of platforms. / A Dissertation submitted to the Department of Management in partial fulfillment of the requirements for the degree of Doctor of Philosophy. / Summer Semester, 2013. / June 11, 2013. / Co-Creation, EHR, Implementation Success, IS Development / Includes bibliographical references. / Ashley Bush, Professor Directing Dissertation; Michael Brady, University Representative; David Paradice, Committee Member; Deborah Armstrong, Committee Member.
| Identifer | oai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_183733 |
| Contributors | Gomillion, David (authoraut), Bush, Ashley (professor directing dissertation), Brady, Michael (university representative), Paradice, David (committee member), Armstrong, Deborah (committee member), Department of Management (degree granting department), Florida State University (degree granting institution) |
| Publisher | Florida State University, Florida State University |
| Source Sets | Florida State University |
| Language | English, English |
| Detected Language | English |
| Type | Text, text |
| Format | 1 online resource, computer, application/pdf |
| Rights | This Item is protected by copyright and/or related rights. You are free to use this Item in any way that is permitted by the copyright and related rights legislation that applies to your use. For other uses you need to obtain permission from the rights-holder(s). The copyright in theses and dissertations completed at Florida State University is held by the students who author them. |
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