This study examines staff perceptions of the implementation of an Enterprise
Resource Planning system (ERPs) in three Australian universities. It considers the
growing body of literature on the issues impacting on effective and efficacious
Enterprise Resource Planning (ERP) implementations in organisations including the
most recent literature on ERPs in the higher education sector. This literature
identifies a number of issues that it is argued, translates from the corporate sector to
the higher education sector including a number that require additional focus in this
sector. It is proposed in this dissertation that effective and efficacious
implementations in Australian universities require particular consideration of
organisational influences related to their context and the perceptions of the users of
the systems.
Case study methodology was used to examine the staff perceptions of the
management of ERP implementations in universities. This involved undertaking
case studies in three Australian universities in the process of implementing ERP
systems. The first phase of the study obtained data through a series of focus groups
at one university to explore staff perceptions of the efficacy of the ERP
implementation at their university. This data and the relevant literature served as a
framework for the development of the research process in the second phase of the
study. This phase involved conducting a series of interviews with staff that enabled
the researcher to undertake a more detailed exploration of the staff perceptions of
influences affecting ERP system implementations at three Australian universities.
The research study identifies the influences impacting on the outcomes of these
implementations of ERPs in the three Australian universities and forms the basis for
the development of guidelines for the effective and efficacious management of ERP
implementations in Australian universities. This set of guidelines for the
management of implementations of ERPs in Australian universities is an outcome
that can have applicability for the higher education sector generally.
| Identifer | oai:union.ndltd.org:ADTP/217307 |
| Date | January 2006 |
| Creators | Fisher, Marilyn Dale, m.fisher@cqu.edu.au |
| Publisher | Central Queensland University. Education |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | http://www.library.cqu.edu.au/cqulibrary/disclaimer.htm), Copyright Marilyn Dale Fisher |
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