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Drivers of customer retention in service industries with continuous purchasing : evidence from telecommunication and banking sectors

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Identiferoai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:272710
Date January 2002
CreatorsRanaweera, M. A. C.
PublisherUniversity of Cambridge
Source SetsEthos UK
Detected LanguageEnglish
TypeElectronic Thesis or Dissertation

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