Research into Environmental Management System (EMS) started appearing in the late 1990s with most of these studies focusing on its driving forces, costs and benefits and EMS itself. In the hotel and tourism field, very little research has been done about EMS except for a few studies on environmental management, such as environmental protection practices and environmental performances of hotels. Recognising this, this research aims to explore and evaluate the application of EMS in the hotel context and the impact of EMS on hotel employees whose working attitude directly affects services to guests. An extensive review of the literature on environmental management and environmental management systems identified various approaches to EMS. To develop a richer and deeper understanding of the application of the six core EMS elements identified in the hotel context and its impact on hotel employees, a qualitative case study was employed in which data was collected from an international hotel, from three levels of employees: executive, supervisory and general. A series of in-depth, semi-structured interviews was conducted and relevant documents were collected for analysis, with the company's consent.
| Identifer | oai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:496020 |
| Date | January 2009 |
| Creators | Siu-Wa, Eric Chan |
| Publisher | Oxford Brookes University |
| Source Sets | Ethos UK |
| Detected Language | English |
| Type | Electronic Thesis or Dissertation |
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