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Managerial practices supporting service quality : a comparative analysis of the inter-relationships among features drawn from TQM, internal marketing and GAP 3 closure strategies

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1. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.423416

Identifer	oai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:423416
Date	January 2003
Creators	Ueno, Akiko
Publisher	University of Bedfordshire
Source Sets	Ethos UK
Detected Language	English
Type	Electronic Thesis or Dissertation
Source	http://hdl.handle.net/10547/315630