This thesis investigates and compares how the people directly involved in different levels of hotel services outsourcing relationships structure their experiences. The thesis is based on the perceptions of those directly involved in the outsourcing interaction between the private commercial services providers and their public sector clients. The research is informed by literature from outsourcing, resource acquisition theories, Transaction Cost Economics, interaction relationship model and structuration theory. The study describes eight exploratory case studies from selected NHS trusts in the Greater London area and explains the themes behind the structured experiences of those directly involved in these public-private sector outsourcing contractual relationships. The thesis contributes to our understanding of interaction and relationship model but takes .its point of departure from networks to extend its focus from reducing transaction costs and safeguarding investments to adding value through learning and innovation. The thesis also extends our knowledge of structuration theory from a sensitising device and a theory of action to a theory of liberation through the power of agency in using resources for change. The study also suggests areas where pUblic-private sector management theory could be refined for mutual benefit. It demonstrates the validity of resource acquisition theories and services outsourcing framework and the suitability of interaction model and the relational aspect of Transaction Cost Analysis as governance frameworks. The thesis also proposes a wide range of future research agendas to compliment the work done here.
| Identifer | oai:union.ndltd.org:bl.uk/oai:ethos.bl.uk:502383 |
| Date | January 2008 |
| Creators | Joshua-Amadi, Mabel |
| Publisher | University of Westminster |
| Source Sets | Ethos UK |
| Detected Language | English |
| Type | Electronic Thesis or Dissertation |
| Source | https://westminsterresearch.westminster.ac.uk/item/91646/outsourcing-as-liberation-the-case-of-hotel-services-in-the-nhs |
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