Client satisfaction is recognized as an important indicator in performance monitoring and evaluation. The Silver Chain Grief Support Service was evaluated using client satisfaction as a performance indicator. Data were collected via mailed, telephone and personal interviews utilizing the Client Satisfaction Questionnarie-8, dimensions of the Evaluation Ranking Scale, and open-ended questions. Results indicate high levels of satisfaction with the service. Findings and limitations of the evaluation are discussed. Recommendations for improvement of the service are presented.
| Identifer | oai:union.ndltd.org:ADTP/222611 |
| Date | January 1997 |
| Creators | Schutze, Joan |
| Publisher | Curtin University of Technology, School of Psychology. |
| Source Sets | Australiasian Digital Theses Program |
| Language | English |
| Detected Language | English |
| Rights | unrestricted |
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