This research study aims to investigate the perceptions of millennials towards Chatbot and their purchase intentions in the fashion industry. The study explored how chatbots are perceived by millennials, and how these perceptions influence their purchase intentions. To achieve this, the study used a quantitative approach. The data was collected through an online survey, which was distributed to a sample size of 183 millennials. According to the findings, perceived trust is a strong predictor of purchase intention, on the contrary, perceived enjoyment and perceived ease of use are not. The analysis revealed that customers' perceived trust in Chatbots plays a critical role in favorably affecting their purchase intention. Finally, we suggested that further research explores the potential of chatbots as a marketing tool for fashion brands. This could involve investigating the impact of chatbots on customer engagement, satisfaction, and loyalty, as well as exploring the various design and functionality features that could be implemented to enhance the chatbot experience for consumers.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:mdh-62664 |
| Date | January 2023 |
| Creators | Jain, Nikita, Owusu-Ansah, Priscilla |
| Publisher | Mälardalens universitet, Akademin för ekonomi, samhälle och teknik |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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