Attribution, expectation, and recovery an integrated model of service failure and recovery / by Jun Ma.

Description

Thesis (Ph.D.)--Kent State University, 2007. / Title from PDF t.p. (viewed Nov. 14, 2007). Advisor: Michael Y. Hu. Keywords: marketing, service. Includes questionnaire. Includes bibliographical references (p. 134-145).

Links & Downloads

1. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=kent1186171198

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Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/182561238
Date	January 2007
Creators	Ma, Jun.
Publisher	[Kent, Ohio] : Kent State University,
Source Sets	OCLC
Language	English
Detected Language	English
Source	Connect to resource online