Thesis (Ph.D.)--Kent State University, 2007. / Title from PDF t.p. (viewed Nov. 14, 2007). Advisor: Michael Y. Hu. Keywords: marketing, service. Includes questionnaire. Includes bibliographical references (p. 134-145).
| Identifer | oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/182561238 |
| Date | January 2007 |
| Creators | Ma, Jun. |
| Publisher | [Kent, Ohio] : Kent State University, |
| Source Sets | OCLC |
| Language | English |
| Detected Language | English |
| Source | Connect to resource online |
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