M.Com. (Business Management) / The sector of the economy in which service providers compete, has undergone much change during tho last two decades. Successful service providers followed specific tactics to ensure that the needs of clients were satisfied. Customer satisfaction became more important as competition increased. Although the internal audit department of ABSA has never had to face competition, this situation is rapidly changing. External audit firms are attempting to expand their businesses by providing the internal and the external audit functions to a company. ABSA's internal audit department is not only faced with the increase in competition but is also under pressure to improve its level of service to clients who no longer receive its service free of charge.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:11207 |
| Date | 26 May 2014 |
| Creators | Van Biljon., D.P. |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
| Rights | University of Johannesburg |
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