This master's thesis deals with modeling of processes of the selected framework for complex management of business informatics using ARIS Designer tool. The reader is introduced into problematics of process approach to business management and process modeling. The next part of this master's thesis introduces some notations and approaches to process modeling and then closer describes the ARIS methodics and tools. The next part of this document focuses on a few frameworks for business IT management and closer describes the ITIL framework and its processes. The second half of this master's thesis describes creation of the model of ITIL framework processes.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:236150 |
| Date | January 2014 |
| Creators | Štanglica, Jakub |
| Contributors | Očenášek, Pavel, Květoňová, Šárka |
| Publisher | Vysoké učení technické v Brně. Fakulta informačních technologií |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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