Thesis (MTech. degree in Organisational Leadership)--Tshwane University of Technology, 2010. / This study proposes to investigate the extent to which personal banking consumers of community banks perceive that there is a relationship between the quality of banking services they receive and the principles that govern socially responsible practices. Specifically, the study investigates the extent to which retail banking consumers of selected two different community banks in Tshwane attribute their levels of (dis) contentment (as surrogates of perceptions) to the community banking services provided to them in the context of well known Corporate Social Responsibility (CSR) principles
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1000509 |
| Date | January 2010 |
| Creators | Zhowa, Takesure. |
| Contributors | Rugimbana, Robert. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | |
| Rights | © 2011 Tshwane University of Technology |
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