by Leung Ka Lai, Keane. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1998. / Includes bibliographical references (leaves 109-111). / ABSTRACT --- p.ii / TABLE OF CONTENTS --- p.iii / LIST OF ILLUSTRATIONS --- p.vi / LIST OF TABLES --- p.vii / ACKNOWLEDGEMENT --- p.viii / Chapter / Chapter I. --- INTRODUCTION --- p.1 / Corporate Profile --- p.1 / Company Background --- p.1 / System Information --- p.2 / Operating Information --- p.3 / Benchmarking - A Historical Overview --- p.4 / First Generation - Reverse Engineering --- p.6 / Second Generation - Competitive Benchmarking --- p.6 / Third Generation ´ؤ Process Benchmarking --- p.7 / Fourth Generation - Generic Benchmarking --- p.8 / Fifth Generation - Global Benchmarking --- p.9 / Development of Benchmarking in MTRC --- p.10 / Local Benchmarking --- p.11 / International Benchmarking --- p.11 / Purposes of the Research --- p.12 / Chapter II. --- METHODOLOGY --- p.13 / Literature Review --- p.13 / Information Gathering --- p.13 / Review and Analysis --- p.14 / Discussions and Conclusions --- p.14 / Chapter III. --- LITERATIVE REVIEW --- p.15 / Definition of Benchmarking --- p.15 / Why Benchmarking ？ --- p.16 / Types of Benchmarking --- p.20 / Benchmarking and other modern management concepts --- p.22 / Benchmarking and Total Quality Management --- p.22 / Benchmarking and Learning Organisations --- p.24 / "Benchmarking, Total Quality Management and Learning Organisations" --- p.28 / Benchmarking and Business Process Re-engineering --- p.29 / Benchmarking and Strategic Planning --- p.31 / The Benchmarking Code of Conduct --- p.40 / The Benchmarking Process --- p.44 / Benchmarking in the Public Sector --- p.47 / Worldwide Trend of Benchmarking --- p.51 / Development in North America --- p.51 / Development in Europe --- p.53 / Development in the Pacific Rim --- p.54 / The Future --- p.56 / Summary --- p.57 / Chapter IV. --- THE INTERNATIONAL BENCHMARKING EXPERIENCE IN MTRC --- p.61 / The Threats faced by MTRC --- p.61 / Objectives --- p.62 / The Process --- p.63 / Design Key Performance Indicators --- p.65 / Prepare Data Collection Instrument --- p.67 / Analyse the Collected Data --- p.70 / Conclusions and Recommendations --- p.71 / Confidential and Security Issues --- p.74 / Summary --- p.75 / Chapter V. --- A PROCESS BENCHMARKING CASE STUDY AMONG TWO METROS --- p.77 / Background --- p.77 / Objectives --- p.77 / The Process --- p.78 / Identify and map key processes --- p.79 / Prioritize and select key processes --- p.80 / Analyse selected process areas --- p.81 / Identify key measures --- p.83 / Collect and compare data --- p.84 / Ideas for improvement --- p.85 / Plan implementation --- p.87 / Summary --- p.88 / Chapter VI. --- GENERAL DISCUSSIONS --- p.90 / Identifying strength and weaknesses --- p.90 / Learning from best practices --- p.91 / Better performance measurement --- p.92 / Valuable relationship for continuous improvement --- p.97 / Implementation issues --- p.97 / Chapter VII. --- CONCLUSIONS --- p.102 / APPENDIX --- p.108 / BIBLIOGRAPHY --- p.109
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_322133 |
| Date | January 1998 |
| Contributors | Leung, Ka Lai Keane., Chinese University of Hong Kong Graduate School. Division of Business Administration. |
| Source Sets | The Chinese University of Hong Kong |
| Language | English |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, viii, 111 leaves : ill. ; 30 cm. |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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