A survey of customer satisfaction, expectations and perceptions as a measure of service quality in SANBS /

Description

Thesis (M.B.A. (Investec Business School))--Rhodes University, 2006.

Links & Downloads

1. http://eprints.ru.ac.za/488/

Tags

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/71264022
Date	January 2005
Creators	Mququ, Mpumzi H.
Source Sets	OCLC
Language	English
Detected Language	English