Co-creation is an emerging phenomenon that occurs when two or more parties work together to create value. Co-creation, which is a key component to service dominant logic, is present in business to business, business to consumer, and consumer to consumer processes. This dissertation will focus on the business to consumer (and consumer to business) co-creation relationship. Much of the current business to consumer co-creation literature is qualitative in nature, with quantitative work just now beginning to emerge. As such, there is still much about the phenomenon of co-creation that is not understood. When looking at co-creation in the context of brand management, even less is known. In today's age of digital interaction where consumers are gaining more power on a daily basis, practitioners and academics should understand the motivations for consumers to engage brands in co-creation and what the outcomes of these co-creation partnerships are. Because of this, the dissertation contains three essays with the purpose of (1) identifying the motivations for co-creation from consumer and brand perspectives, (2) exploring each of these motivators on their individual relationship to the outcome of co-creation, and (3) understanding how the perceived ability to influence a brand impacts the outcomes of co-creation.
Essay 1, titled "Co-creation of brand identities: consumer and industry influence and motivations," aims to develop an understanding of the phenomena of co-creation and how the practice is used in shaping brand identities. Two studies are undertaken to provide insight into co-creation. First, a qualitative study is used to gain insight from key decision makers with responsibility for a brand. Second, a study of millennial consumers is used to develop the antecedents of consumer motivations of co-creation of brand identities. This essay then presents a comprehensive framework that encompasses two models (industry and consumer) of brand identity co-creation. Much of the current literature on co-creation is conceptual or qualitative, and these results provide the analytical support for the building blocks of co-creation theory development.
Essay 2, titled "An examination of the factors leading to consumer co-creation of brand," further explores the consumer model of co-creation proposed in Essay 1. Through a series of five studies, the factors of social, fun, brand compatibility, brand commitment, and communication appeal are analyzed individually to determine how each factor impacts the consumers' willingness to engage in co-creation. The results of this study expand the academic knowledge of co-creation, by providing information about why consumers engage with brands in co-creation. Additionally, practitioners will benefit from the descriptive results which provide insight into which motivations a brand should manipulate if it wishes to engage consumers in co-creation.
Essay 3, titled "When perceived ability to influence plays a role: brand co-creation in web 2.0," examines how co-creation is impacted by consumers' attributions about a brand's ability to be influenced. Through two studies, focusing on millennial consumers, this essay seeks to understand the attributions that consumers make about brands, what kind of attributions are made, and what the outcome of these attributions are – in terms of co-creation and perceived influence. This essay enhances the current knowledge on the co-creation phenomena and provides insight into the importance of a brand being perceived as being able to be influenced, which will lead to co-creation and increased purchase intentions.
In sum, the three essays contained in this dissertation specify a framework for the antecedents of co-creation, an in-depth analysis of those antecedents, and an examination of how perceived influence impacts co-creation. The resulting body of work provides academics and practitioners with a base to better understand the process of co-creation.
| Identifer | oai:union.ndltd.org:unt.edu/info:ark/67531/metadc1011858 |
| Date | 08 1900 |
| Creators | Kennedy, Eric (Marketing professor) |
| Contributors | Guzmán, Francisco, Paswan, Audhesh, Pavur, Robert J. |
| Publisher | University of North Texas |
| Source Sets | University of North Texas |
| Language | English |
| Detected Language | English |
| Type | Thesis or Dissertation |
| Format | v, 109 pages, Text |
| Rights | Public, Kennedy, Eric, Copyright, Copyright is held by the author, unless otherwise noted. All rights Reserved. |
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