My thesis deals with the topic of burning out of Department of non-insurance social benefits (DNSB) Labor Office workers in the Czech Republic. We can find a lot of definitions of Burn-out Syndrome in the literature. Some of them are focused on the emotional, mental or physical exhaustion, others interpret the syndrome as a process with certain development. Nevertheless, Burn-out Syndrome is a pack of symptoms including lack of zest and energy, life joy and mainly enthusiasm needed for work. There are various functions of the Labor office CZ: to fulfill tasks in the employment area, protection of employees in case of employer´s insolvency and first of all, to administrate, decide and pay non-insurance social benefits. Social workers and referees who work in DNSB are extremely endangered with Burn-out Syndrome because of their specific work. Their job requires daily talks with clients who do not have only one but various problems and who are unable to solve them by themselves. And these clients usually expect more service than the office workers can provide. The aim of my thesis is to describe the Burn-out Syndrome issue and its appearance in the group of the social workers and referees of the DNSB Labor Office CZ. Partial aim of my thesis is to find out if the workers have information how to precede it and to compare the difference between small and big town workers. Other partial aim is to find out if the workers subjectively suffer exhaustion. Three hypotheses were set up. Workers of DNSB in bigger towns feel subjectively more exhausted than those in smaller ones. Social workers have more information how to precede it than referees. Referees feel subjectively more exhausted than social workers. Flowingly there is a survey question: what do the workers in the DNSB Labor Office CZ know about Burn-out Syndrome? A quantity strategy of survey was set up via using questionnaire. There were 148 DNSB workers in the survey sample who filled in completely and correctly the questionnaire. As a complement strategy a quality data survey was used via questioning method, semi-structured interview. 8 workers from total 249 workers were chosen by random choice to be interviewed - this group forms the second survey sample. Results of quantity survey are presented with descriptive statistics using graphs and charts. The set up hypotheses were tested with statistic method of Chi-squared test. The results show that DNSB workers in bigger cities do not feel more exhausted than those in smaller ones. Social workers of DNSB have more information how to precede it than referees. Referees do not feel more exhausted than social workers of DNSB. For analysis of quality survey, a hand written record was chosen. There were identified three clusters: awareness about Burn-out Syndrome, perception of clients and personal feelings. The results of quality part show that DNSB workers have information about the Syndrome, but the information is incomplete - sometimes even confusing in the sense of focusing on the unimportant peculiarities instead of core causes. Regarding individual answers, most of the workers see the clients and work with the clients as something unpleasant, not entertaining. Moreover, we can imply from the survey a necessity of specialized training about Burn-out Syndrome focused on the workers. Practical anticipated benefit of the thesis is providing study materials to the students of the Health and Social Faculty of the Southern Bohemian University in České Budějovice and providing the materials to the Labor Office CZ.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:252172 |
| Date | January 2016 |
| Creators | MARKOVÁ, Marcela |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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