Thesis (MPhil)--Stellenbosch University, 2004. / ENGLISH ABSTRACT: The rise of the network economy had a resounding impact on the world economy. Business remains
transfixed between choosing between hierarchical organizational structures suited to a control and
command mindset or transforming to an organizational structure intent on sensing and responding.
Flexible and adaptive enterprises are more suitable to an increasingly volatile business environment.
Current business trends worldwide seem to point in this direction. This may be an indication of the way
in which organizations strive to avoid running the risk of business insignificance. Driven by business
volatility, organizational structures are turning increasingly to naturally occurring ‘organizations’ to
construct their own malleable versions. The redesign of an organizational structure is as important as
reviewing information flows, optimizing technology and most importantly, finding the right type of
employee to set the wheels of a real-time enterprise (RTE) in motion. Any discussion pertaining to
real-time will touch on time. A reflection on hierarchical organizations highlights their stability, but also
their inflexibility and sufficing information practices. It then becomes clear that the new business
direction in an intensely competitive environment will have little tolerance for any measure of
organizational rigidity. But how driven and fast can information really be processed and still enhance
the value of an enterprise? The RTE is not a fully automated enterprise. Its employees may be less
involved in its everyday tasks, but remain part of its decision-making process. To what degree does
the RTE business model then facilitate value-adding information processing by both automation and
manual interventions? Do limits exist where speed and time wastage in business are concerned? Is
speed at all costs the only concern of the RTE?
The aim of this paper is to answer these questions conceptually. Cognizance was taken of the impact
of the volatile business environment on organizational structures influencing the current
understanding. The highlighted business trends are based on recently published global and
authoritative industry papers, business analyses and academic interpretations. Some of the best
material was sourced from professional journals discussing the infinite angles of real-time information.
Castells’s work on the network society proved to be extremely valuable to gain a holistic
understanding. The latest developments were obtained from well-established research companies.
During the investigative phase of this paper, the author encountered one thesis on real-time
information focusing on information technology. It was evident that more research is required to
answer the questions posed.
The eventual findings were in line with the complexity and scope of the subject. The current demands
of a global network economy necessitate agile and adaptive networked enterprises, not hierarchies.
Roles are becoming more important than positions in the organizational transition phase to a
networked, flat structure. A failure to start with such a transformation programme will result in a failure
to survive in a fiercely competitive global business environment. It was clear that the RTE is
dependent on the establishment of a balance struck between business entities in their interactions
with one another as parts of a whole, replete with conditions and requirements. It is only in this sense
that access to real-time information could be seen as a differentiating factor in global business. / AFRIKAANSE OPSOMMING: Die ontstaan van die netwerk-ekonomie het ‘n beduidende invloed op wêreldhandel gehad. Besigheid
het nog nie uitsluitsel verkry tussen twee soorte organisatoriese strukture nie, naamlik, ‘n hiërargiese
organisasiestruktuur wat pas by ’n beheer-en-regeer denkwyse en die ander, ’n veranderende
organiese struktuur wat aanvoeling en reaksie belangriker ag. Buigsame, aanpasbare organisasies is
uitstekend aangepas by ’n toenemend onsekere besigheidsomgewing. Dit wil voorkom of
organisasies tans in hierdie rigting neig om die risiko van onbeduidenheid in die hedendaagse
sakewêreld op dié manier te systap. Onsekerheid in besigheid noop organisatoriese strukture om hul
toenemend te wend na organisasiestrukture wat natuurlik voorkom, ten einde ‘n eiesoortige buigsame
weergawe daarvan te skep. Organisatoriese herstrukturering is ewe belangrik as die hersiening van
inligtingsvloei, die optimisering van tegnologie en bowenal, die soektog na die regte soort werknemer
wat dryfkrag aan die ‘real-time enterprise’ of RTE sal verleen. ‘Real-time’ besprekings sluit
noodwendig die tydskwessie in, terwyl enige nabetragting oor hiërargiese organisasies sal fokus op
stabiliteit, maar ook op onbuigsaamheid en ontoereikende inligtingspraktyke. Die nuwe
besigheidsrigting in ’n uiters mededingende omgewing laat min ruimte vir enige mate van
organisatoriese onbuigsaamheid. Die vraag ontstaan egter hoe vinnig en gedrewe inligting verwerk
kan word ten einde besigheidswaarde te vermeerder? RTE’s is nie volledig geoutomatiseerde
organisasies nie. Hoewel werknemers nie ten volle betrek word by alledaagse werk nie, is hulle
steeds deel van die besluitnemingsproses. Maar vergemaklik die RTE-besigheidsmodel inderdaad die
verwerking van inligting deur gedeeltelike outomatisering? Hoe word spoed en tydsvermorsing in
organisasies hanteer? Sou spoed byvoorbeeld ten alle koste die enigste belang wees van die RTE?
Die doel van hierdie proefskrif is om hierdie vrae in beginsel te beantwoord. Die invloed van
besigheidsonsekerheid op organisatoriese strukture wat die huidige denkwyse beïnvloed, word erken.
Die aanduiding oor organisatoriese ontwikkeling is gebaseer op internasionale, gesaghebbende
spesialisgeskrifte, besigheidsontledings, sowel as akademiese vertolkings. Voortreflike literatuur is
bekom in professionele joernale oor die ontelbare nuanses van ‘real-time’ inligting. Castells se werk
oor die netwerkgemeenskap was van onskatbare waarde vir ’n oorsigtelike insig, terwyl die jongste
ontwikkelinge verkry is uit artikels afkomstig van gevestigde navorsingsinstansies. Die skrywer het
gedurende die navorsingsfase slegs een proefskrif teengekom oor ‘real-time’ inligting met
inligtingstegnologie as die hooffokus. Dit is duidelik dat toenemende navorsing steeds ontbreek. Die
uiteindelike bevindings het ooreengestem met die ingewikkeldheid en omvang van die onderwerp.
Die eise van ’n internasionale netwerk kan slegs beantwoord word deur ratse en aanpasbare netwerk
organisasies, allermins deur hiërargieë. ’n Rol, pleks van ’n aanstelling, raak van toenemende belang
in die organisatoriese oorgangsfase na ’n plat struktuur wat deel is van ’n netwerk. Versuim om te
begin met so ’n oorgangsprogram sal mislukking tot gevolg hê in die geweldig mededingende
besigheidsomgewing wat dwarsoor die wêreld heers. Die RTE is afhanklik van die daarstelling van ‘n
balans tussen besighede as dele van ’n geheel in hul omgang met mekaar wat die nodige
voorwaardes en vereistes insluit. Dis slegs binne hierdie raamwerk dat toegang tot ‘real-time’ inligting
beskou kan word as ’n unieke faktor wat aan besigheidsorganisasies wêreldwyd gebied word.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:sun/oai:scholar.sun.ac.za:10019.1/16506 |
| Date | 12 1900 |
| Creators | Van Biljon, Sharon Susanna |
| Contributors | Van der Walt, M. S., Stellenbosch University. Faculty of Arts and Social Sciences. Dept. of Information Science. |
| Publisher | Stellenbosch : Stellenbosch University |
| Source Sets | South African National ETD Portal |
| Language | en_ZA |
| Detected Language | English |
| Type | Thesis |
| Rights | Stellenbosch University |
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