An index of management information system user satisfaction was developed and tested. A questionnaire was developed by identifying the attributes of user-report interface and user-system interface. The respondents were asked to rate their satisfaction with each attribute. The questionnaire was administered to management information system users in a large state agency. / The results were analyzed using conjoint analysis, and the relative importance of each attribute was determined. The weighted satisfaction with each attribute was used to predict overall satisfaction with the management information system. Satisfaction with both the attributes and the overall systems was examined in the context of sociotechnical factors. These factors include human inputs (e.g., age, sex, race), technological inputs (e.g., type of system use), social inputs (e.g., organizational longevity), and organizational inputs (e.g., organizational districts). / Analysis showed that the model of user satisfaction explained a statistically significant proportion of variance in overall user satisfaction using weighted attribute satisfaction as the independent variables. The respondents' age and organizational longevity accounted for variance in satisfaction with the overall system and some specific attributes. The type of system use (batch, on-line or both) also explained variance in overall satisfaction. / Source: Dissertation Abstracts International, Volume: 44-03, Section: A, page: 0807. / Thesis (D.B.A.)--The Florida State University, 1983.
| Identifer | oai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_75082 |
| Contributors | MCGRATH, ROGER RUTLEDGE, JR., Florida State University |
| Source Sets | Florida State University |
| Detected Language | English |
| Type | Text |
| Format | 148 p. |
| Rights | On campus use only. |
| Relation | Dissertation Abstracts International |
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