Information systems delivery (ISD), the process of designing, developing and implementing new information systems (IS) is a process that is familiar to most practitioners and academics. This process, however, has been an area of frustration and mystery to both groups for neither can definitively determine why some ISD processes are soundly successful while others are unforgettable failures. This research suggested that ISD should be viewed as a process that is surrounded by change, conflict and complexity. This interactionists perspective further suggests that primary stakeholders addressed the interaction of these contexts by using a negotiated order process to establish visions and expectations for the IS and ISD process. The visions and expectations also can serve to guide the management of the ISD process as it unfolds. / A case study at two selected sites observed and studied two retrospective projects, one more successful, one less successful, at each site. Eight of twelve propositions were partially supported, while four were not supported by one project. Only one proposition was not supported by two projects. The obtained evidence indicated that stakeholders should be formally identified and have some motivation to participate in negotiating visions and expectations. These negotiations and their outputs when formally conducted and documented produced better outcomes than those which did not. Formal visions and expectations provided stakeholders the opportunity to address and resolve areas of potential conflict early in the process as well as providing the project teams with greater support and flexibility in executing the ISD process. Learning during the actual ISD process, provided stakeholders and team members the opportunity to continually evaluate and enhance, if needed, the vision and expectations to achieve better end-results. The evidence indicated that such processes, as encountered, can provide a more complete approach to both the initial stages of the ISD as well as the on-going management of the project. / Source: Dissertation Abstracts International, Volume: 56-07, Section: A, page: 2754. / Major Professor: Robert W. Zmud. / Thesis (Ph.D.)--The Florida State University, 1995.
| Identifer | oai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_77481 |
| Contributors | Finley, Jane B., Florida State University |
| Source Sets | Florida State University |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | 335 p. |
| Rights | On campus use only. |
| Relation | Dissertation Abstracts International |
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