Factors that contribute to higher levels of user satisfaction with microcomputer-based management information systems were determined. The factors were derived from previous research, and included user knowledge of computers and accounting before selecting a system, levels of effort when selecting systems, and system costs. Users who participated in the research were small business owners who purchased their systems "off-the-shelf" and used them to conduct daily business. Users did not participate in the original development of the systems, but did select, test, and implement them. / A questionnaire was developed to identify the user characteristics during the development of management information systems. A user satisfaction instrument was used to measure satisfaction with the systems. The questionnaire was administered to a sample of users from the southern region of the United States. / Four research hypotheses were developed from factors identified as contributors to user satisfaction with management information systems developed in conjunction with professional data processing personnel. These factors were amounts of user efforts in the selection, testing, and implementation of the system, user knowledge of computers and accounting before selecting and using the systems, and the costs of the system hardware and software. The importance of these factors in the acquisition and use of systems purchased by users "off-the-shelf" was examined by the research. / This research has demonstrated that the microcomputer-based management information systems are similar in nature to systems developed "in-house" by data processing professionals. Higher levels of user participation in the analysis, testing, and implementation phases resulted in higher levels of user satisfaction. It also determined that knowledgeable users are able to perform the system development functions of system analysis, testing, and implementation without professional assistance. / Source: Dissertation Abstracts International, Volume: 47-03, Section: A, page: 0973. / Thesis (Ph.D.)--The Florida State University, 1986.
| Identifer | oai:union.ndltd.org:fsu.edu/oai:fsu.digital.flvc.org:fsu_75794 |
| Contributors | BEATTY, WARREN ALLAN., Florida State University |
| Source Sets | Florida State University |
| Detected Language | English |
| Type | Text |
| Format | 201 p. |
| Rights | On campus use only. |
| Relation | Dissertation Abstracts International |
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