M.Tech. Business Administration. Business School. / The purpose of this research is to assess which factors are critical to realize success in an Information Technology (IT) outsourcing relationship. The study assessed the applicability of the Relationship Quality (RELQUAL) model dimensions as relevant constructs that leads to relationship success and relationship retention on an existing IT outsourcing relationship. Emphasis was placed on the intangible factors which are trust, commitment, communication, cultural understanding and interdependence. This research was conducted within the context of the South African business environment.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1000582 |
| Date | January 2012 |
| Creators | Kekana, Gavin. |
| Contributors | Strydom, Ian. |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | |
| Rights | © 2012 Tshwane University of Technology |
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