by Johnathan, Wong Ho-Man, Sin Wai-Kit. / Thesis (M.B.A.)--Chinese University of Hong Kong, 1992. / Includes bibliographical references (leaves 79-83). / ABSTRACT --- p.ii / LIST OF TABLES --- p.viii / PREFACE --- p.ix / CHAPTER / Chapter I. --- INTRODUCTION --- p.1 / Importance of MNCs --- p.1 / MNCs' Regional Headquarters Location Decisions --- p.2 / Business/Technology Trends and Telecommunications --- p.3 / Trends in the Telecommunications Industry --- p.5 / The Asia Pacific Era and Telecommunications --- p.6 / Competition with Telecommunications --- p.6 / Research Questions --- p.7 / Organization of This Paper --- p.7 / Chapter II. --- METHODOLOGY --- p.9 / Setting the Scene --- p.9 / Literature Review --- p.10 / Personal Interviews --- p.11 / Chapter III. --- REGIONAL HEADQUARTERS LOCATION DECISION OF MNCS --- p.16 / Functions of a Regional Headquarters --- p.16 / Profile of MNCs' Regional Headquarters in Hong Kong and Singapore --- p.17 / Factors in the Regional Headquarters Location Decision --- p.18 / Comparative Advantages of Hong Kong and Singapore --- p.20 / Common Strengths --- p.20 / Common Weaknesses --- p.21 / Unique Attractions and Operation Relocation Patterns --- p.21 / Administrative Headquarters vs Telecommunications Hub --- p.22 / Summary --- p.24 / Chapter IV. --- TELECOMMUNICATIONS NEEDS OF MNCS --- p.25 / General Observations --- p.25 / Role of Telecommunications --- p.27 / Applications and Use of Telecommunications Services --- p.28 / "Issues in Telecom Planning, Implementation, and Management" --- p.31 / Quality in Delivery of Telecommunications Services --- p.31 / Quality in Customer Service --- p.31 / Basic Needs --- p.32 / Provision of Value-Added Professional Services --- p.32 / One-Stop Shopping and Support --- p.33 / Flexibility --- p.33 / Availability --- p.33 / Capacity --- p.34 / Other Issues --- p.34 / Summary --- p.34 / Chapter V. --- TELECOMMUNICATIONS INFRASTRUCTURES/DEVELOPMENTS --- p.36 / Country Status Review --- p.36 / Japan --- p.37 / Australia --- p.37 / South Korea --- p.38 / Singapore --- p.38 / Hong Kong --- p.39 / Country Performance as Assessed by MNCs --- p.40 / Chapter VI. --- LOCAL INFRASTRUCTURE ISSUES --- p.44 / Time of Changes --- p.44 / Historical Background --- p.45 / Liberalization Trend --- p.46 / HKTI Franchise --- p.46 / External Pressure --- p.47 / Newcomers --- p.48 / Political Issue --- p.48 / Interview Input --- p.49 / Second Physical Network --- p.50 / Deregulated Scenario --- p.50 / Scheme of Control --- p.52 / Regulatory Framework --- p.53 / Chapter VII. --- RECOMMENDATIONS --- p.54 / Hong Kong Telecom and Hong Kong Telecom International --- p.54 / "Policy : Market Review, Transparency and Government Initiative" --- p.54 / Regulatory Bodies --- p.56 / Chapter VIII. --- CONCLUSION --- p.58 / Chapter APPENDIX A. --- Telecommunications Infrastructures and Services --- p.61 / Chapter APPENDIX B. --- List of Interview Subjects --- p.63 / Chapter APPENDIX C. --- Question Areas for MNC Interviews --- p.66 / Chapter APPENDIX D. --- Convergence Pattern of Interviewee Referrals --- p.68 / Chapter APPENDIX E. --- Cover Letter for Interview Request --- p.69 / Chapter APPENDIX F. --- Heenan's 16 Dimensions in the MNC Survey --- p.70 / Chapter APPENDIX G. --- Tables --- p.71 / Chapter APPENDIX H. --- Glossary of Telecommunications Terms --- p.78 / BIBLIOGRAPHY --- p.79
| Identifer | oai:union.ndltd.org:cuhk.edu.hk/oai:cuhk-dr:cuhk_318875 |
| Date | January 1992 |
| Contributors | Wong, Ho-Man., Sin, Wai-Kit., Chinese University of Hong Kong Graduate School. Division of Business Administration. |
| Publisher | Chinese University of Hong Kong |
| Source Sets | The Chinese University of Hong Kong |
| Language | English |
| Detected Language | English |
| Type | Text, bibliography |
| Format | print, xv, 84 leaves ; 30 cm. |
| Coverage | China, Hong Kong, China, Hong Kong |
| Rights | Use of this resource is governed by the terms and conditions of the Creative Commons “Attribution-NonCommercial-NoDerivatives 4.0 International” License (http://creativecommons.org/licenses/by-nc-nd/4.0/) |
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