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Service recovery in sport service contexts : an investigation of the veracity of the recovery paradox /

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Identiferoai:union.ndltd.org:OhioLink/oai:etd.ohiolink.edu:osu1487948440825015
Date January 1997
CreatorsLilienthal, Sonja K.
PublisherThe Ohio State University / OhioLINK
Source SetsOhiolink ETDs
LanguageEnglish
Detected LanguageEnglish
Typetext
Sourcehttp://rave.ohiolink.edu/etdc/view?acc_num=osu1487948440825015
Rightsunrestricted, This thesis or dissertation is protected by copyright: all rights reserved. It may not be copied or redistributed beyond the terms of applicable copyright laws.

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