This thesis analyzes satisfaction of customer satisfaction with the services of Odyseatour canoe and raft rental. Conducted survey aims to find, how are the customers satisfied with the company services. This thesis also includes analysis of competitors and SWOT analysis. Results of conducted analysis are recapitulated within the summary and further measures are suggested, which should lead to improvement of company services.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:317577 |
| Date | January 2017 |
| Creators | NOSKOVÁ, Simona |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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