Abstract
Knowledge Management is always a mission critical task. There has been over thousand thesis about Knowledge Management (KM) published in Taiwan. Eight of these thesis adopted KM activities of China Steel Corporation (CSC) as case studies. However, we seldom see someone analyze KM activities by the approach of Systems Thinking in Taiwan.
In early , Forrester defined Systems Thinking as ¡§an approach of studying and managing complex feedback systems.¡¨ Sherwood (2002) adds on holistic point of view: ¡§If you wish to understand a systems, and so be in a position to predict its behavior, it is necessary to study the system as a whole. , Peter Senge (1991) proposed the concept of Systems Archetype in The Fifth Discipline. The connection between Systems Thinking and Knowledge Management is worthy to pay attention.
In this thesis, the author used the methodology of interviews. By interviews, the author fond three critical challenges of CSC KM activities: lack of executive support, indifferent peer attitude and communication obstacles. Furthermore, the author applied Causal Loop Diagrams to find the cause of the above three challenges. By Causal Loop Diagrams, the causes are conservative culture, not enough time and lack of full recognition of KM.
Based on the CSC organization activity research of Professor G. Gary Hu¡Fthe theory of ¡§Strategic Surplus,¡¨ was created by Professor Showing H. Young in the department of Business Administration , National Sun Yat-sen University¡Fthe U Theory of the Fifth Discipline, the author would like to give CSC the following recommendations:
1. Insert fresh air to the conservative working culture of CSC.
2. Help knowledge worker to do time management or employ more knowledge worker.
3. Apply U theory. Helps people in CSC to establish proper mindset toward change and KM.
| Identifer | oai:union.ndltd.org:NSYSU/oai:NSYSU:etd-0814106-145327 |
| Date | 14 August 2006 |
| Creators | NAN, CHIOU-YUAN |
| Contributors | Showing Young, Gary Hu, Yi-Min Tu, Chiang-Kuo Tu |
| Publisher | NSYSU |
| Source Sets | NSYSU Electronic Thesis and Dissertation Archive |
| Language | Cholon |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://etd.lib.nsysu.edu.tw/ETD-db/ETD-search/view_etd?URN=etd-0814106-145327 |
| Rights | unrestricted, Copyright information available at source archive |
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