The paper examines the characteristics of quality management, business process management and process maturity models. Presents a prototype of web-based tool to support the implementation of CMMI for Services, its concept, implementation and application in the selected company. It analyzes the main activities of the company and suggests improvements in accordance with the CMMI model.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:236561 |
| Date | January 2012 |
| Creators | Slobodník, Tomáš |
| Contributors | Rychlý, Marek, Květoňová, Šárka |
| Publisher | Vysoké učení technické v Brně. Fakulta informačních technologií |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
Page generated in 0.0023 seconds