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Delivering service quality in call centres : customers' responses and frontline employees' views

Abstract not available

Identiferoai:union.ndltd.org:ADTP/233187
Date January 2004
CreatorsDean, Alison Mary, 1950-
PublisherMonash University, Dept. of Management
Source SetsAustraliasian Digital Theses Program
LanguageEnglish
Detected LanguageEnglish
RightsCopyright 2004. Alison Mary Dean

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