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Developing service satisfaction strategies using catastrophe model a replication study in New Zealand : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of Business, 2003.

Thesis (MBus) -- Auckland University of Technology, 2003. / Appendices A and B not included in e-thesis. Also held in print (109 leaves, 30 cm.) in City Campus Theses Collection (T 658.8343 SIN)

Identiferoai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/244294159
Date January 2003
CreatorsSingh, Sylvester Sanjeev.
Source SetsOCLC
LanguageEnglish
Detected LanguageEnglish
SourceFull thesis. Abstract.

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