Increasing customer satisfaction through employee satisfaction in a call center environment

Description

Thesis, PlanB (M.S.)--University of Wisconsin--Stout, 2005. / Includes bibliographical references.

Links & Downloads

1. http://www.uwstout.edu/lib/thesis/2005/2005leahs.pdf

Tags

Call centers Consumer satisfaction.

Additional Fields

Identifer	oai:union.ndltd.org:OCLC/oai:xtcat.oclc.org:OCLCNo/64557117
Date	January 2005
Creators	Leah, Susan.
Publisher	Menomonie, WI : University of Wisconsin--Stout,
Source Sets	OCLC
Language	English
Detected Language	English
Source	Online version