Return to search

VideoIVR v automatizovaných zákaznických centrech / VideoIVR v automatizovaných zákaznických centrech

This thesis deals with VideoIVR issue. Its main purpose is to provide a holistic view on the service through the description of components and relevant case studies. Content in this work is divided into four chapters. First and third chapter are informal and explain what IVR and VideoIVR is. Second chapter is focused on one of service's administration tools. Fourth chapter breaks down project plan of VideoIVR implementation and benefits that arise from employment of an automated system.

Identiferoai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:17473
Date January 2009
CreatorsČejka, Zdeněk
ContributorsBasl, Josef, Novotný, Ota
PublisherVysoká škola ekonomická v Praze
Source SetsCzech ETDs
LanguageCzech
Detected LanguageEnglish
Typeinfo:eu-repo/semantics/masterThesis
Rightsinfo:eu-repo/semantics/restrictedAccess

Page generated in 0.0017 seconds