The master’s thesis analyzes the key performance areas of the call centre, which contact debtors of nonbank company, which provides loans. An author analyze a collection process with a wide range of statistical methods and then propose actions, which would lead to do this process more effective, which overall will lead to a better performance of whole call centre.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:224253 |
| Date | January 2013 |
| Creators | Přikrylová, Veronika |
| Contributors | Novotná, Veronika, Doubravský, Karel |
| Publisher | Vysoké učení technické v Brně. Fakulta podnikatelská |
| Source Sets | Czech ETDs |
| Language | Slovak |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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