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NEOLIBERALISM AND CASE MANAGERS' TOOLS AT A FEDERAL PUBLIC SERVICE AGENCY

<p>Abstract</p> <p>Neoliberalism and the new managerialism have become entrenched in Canadian social policy. This paper is an examination of how neoliberal philosophy and the new managerialism are embodied in case managers’ tools. The setting for this research is Veterans Affairs Canada. Presently, Veterans Affairs Canada is in the process of transforming policy and practice. Veterans Affairs Canada has implemented a managerial business model as the foundation of its transformation initiative.</p> <p>This research examines how the ruling relations of the macro level have infiltrated the local practice of case managers. Institutional ethnography is utilized to examine the texts used by case managers. It is important to research the relationship between case managers’ tools and managerialism in order to understand impacts on the role, practice and discretion of case managers. Only by having a full understanding of the relationship between the underlying power structures of neoliberalism and managerialism can social workers fully appreciate the negative impacts to client service. Through this understanding, social workers can more effectively advocate for their clients and find ways to implement change.</p> / Master of Social Work (MSW)

Identiferoai:union.ndltd.org:mcmaster.ca/oai:macsphere.mcmaster.ca:11375/12505
Date10 1900
CreatorsStreet, Heather
ContributorsCollins, Stephanie Baker, Aronson, Jane, Sinding, Chris, Social Work
Source SetsMcMaster University
Detected LanguageEnglish
Typethesis

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