Purpose - This thesis addresses the lack of research on Performance Management
(PM) in Hidden Champions (HCs) due to development and implementation
of a HC tailored PM system (PMS) in Action Research Design
(AR). A HC tailored strategy map and PMS framework were elaborated to
improve the financial and non-financial performance of the HC.
Design/methodology/approach - A longitudinal case study with two AR cycles
were performed to develop the HC tailored strategy map and framework
for the PMS including their implementation using mixed methods data collection.
A validated HC tailored strategy map and framework for the PMS implementation
are presented.
Findings - Findings show significantly increased financial and non-financial
performance of the HC. The revenue of the case company increased by
11.6%, the return on revenue increased 3% up to 17%, customer satisfaction
grew, throughput times shortened and leadership competencies improved.
Findings further show that AR is an effective procedure for HC tailored PMS
design and implementation.
Research limitations and practical implications - The findings are based
on one case study and needs to be tested in other HCs. Findings should be
of interest to scholars in the field of PM, as well as practitioners improving financial
and non-financial performance.
Originality/value -This thesis contributes to knowledge of PM in HCs, and
AR, as it provides a validated HC strategy map and framework for HC tailored
PMS implementation in a HC. It provides an approach for practitioners
to improve financial and non-financial performance in HCs.
| Identifer | oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/17397 |
| Date | January 2018 |
| Creators | Schlüter, Thomas |
| Contributors | Bright, David, Zueva-Owens, Anna |
| Publisher | University of Bradford, University of Bradford, School of Management |
| Source Sets | Bradford Scholars |
| Language | English |
| Detected Language | English |
| Type | Thesis, doctoral, DBA |
| Rights | <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/"><img alt="Creative Commons License" style="border-width:0" src="http://i.creativecommons.org/l/by-nc-nd/3.0/88x31.png" /></a><br />The University of Bradford theses are licenced under a <a rel="license" href="http://creativecommons.org/licenses/by-nc-nd/3.0/">Creative Commons Licence</a>. |
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