In the world of Artificial intelligence, chatbots are a very useful application for the humans to receive answers quickly and solve their problem. However, it has been observed that various departments within a company have diverse use cases or domains, which has contributed to the rise of chatbots. Owing to this, it will be challenging for customers to find the most suitable chatbot for their concern but
also to place these chatbots that are geared toward external customers on a single webpage. This thesis has proposed the idea to develop a Concierge bot as a proof of concept and offer the best outcomes in all feasible circumstances as well as the practical potential in order to prevent these problems. In this project, a Concierge bot has been implemented that can access the NLUs of the client bot and route customers to the right client chatbot based on their requests. The Cognigy platform was utilized to develop the client chatbots, including the Concierge bot, and an external Concierge service (Azure Function) was used to send HTTP requests to numerous client bots concurrently. The obtained results in terms of performance with various client bot responses and customer interaction are quite promising. The successful implementation of the proposed idea has also brought up a variety of opportunities and challenges for the subsequent work.
| Identifer | oai:union.ndltd.org:DRESDEN/oai:qucosa:de:qucosa:87827 |
| Date | 02 November 2023 |
| Creators | Jose, Minta |
| Contributors | Hardt, Wolfram, Shegupta, Ummay Ubaida, Maus, Oliver, Technische Universität Chemnitz |
| Source Sets | Hochschulschriftenserver (HSSS) der SLUB Dresden |
| Language | English |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, doc-type:masterThesis, info:eu-repo/semantics/masterThesis, doc-type:Text |
| Rights | info:eu-repo/semantics/openAccess |
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