The focal point on this research project is restructuring which is intended at producing
an efficient public service capable of meeting developmental and socio economic
challenges facing the National Department of Public Works in the North West Province.
The problem facing the department is that the department's operational plans could not
be met due to high vacancies within the management/supervisory levels. One other
problem that related to restructuring was that there was no clear description of what the
department's strategic vision and plans were.
Qualitative method was identified as the most suitable method for this research. The
data was collected by means of questionnaires given to both senior and junior
managers. A sample of 71 respondents randomly selected from a population of 182
employees. Questionnaires and interviews were conducted in order to get the
perception of how people think about restructuring. The aim was to collect information
from both senior managers and lower levels.
The findings from the collected data is that employees do not understand the business
processes in order to gain confidence in what the Department wants to achieve. The
expectation from employees was that Human Resource division will develop an HR
plan which will accommodate employees with lower qualifications, current and past
experience expertise in the relevant fields of work.
This emphasizes the need for more engagement between management and staff.
Some of recommendations are:-
• Information technology infrastructure must fully support new processes thereby
enabling the achievement of departmental objectives.
• Restructuring must create a conducive environment which encourages or
facilitates effective utilization of resources.
• Policies to be clear and applied uniformly
• The department must consider the constitutional obligation to transform the
Public Service to ensure the delivery of quality service in accordance with the
mandate of a better life for all. / (MBA) North-West University, Mafikeng Campus, 2005
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:nwu/oai:dspace.nwu.ac.za:10394/11333 |
| Date | January 2005 |
| Creators | Keeme-Gaobepe, Motlhagodi Golda |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
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