Power mad: a case of professional services

Description

No / This case highlights the complexities involved in the management of a group of professionally qualified specialists housed in a business unit 200 miles away from the corporate headquarters. Providing a unique set of niche products and services this specialist group functioned as a semi-autonomous business unit. Without adequate regular supervision from Head Office (HQ), internal competition and rivalry resulted in conflict, acrimony and tension which unsettled the staff, caused staff illness and created a toxic working environment.

Links & Downloads

1. Walton M (2015) Power mad: A Case of Professional Services. In: Karanika-Murray M and Biron C (Eds.) Derailed Organizational Interventions for Stress and Well-Being. Confessions of Failure and Solutions for Success. Dordrecht, Netherlands: Springer Science and Business Media: 127-133.
2. http://hdl.handle.net/10454/9460
3. https://doi.org/10.1007/978-94-017-9867-9_15

Tags

Organisational health

Toxic workplace

Power dynamics

Leadership vacuums

Coaching the alpha male

Additional Fields

Identifer	oai:union.ndltd.org:BRADFORD/oai:bradscholars.brad.ac.uk:10454/9460
Date	January 2015
Creators	Walton, Michael
Source Sets	Bradford Scholars
Detected Language	English
Type	Book chapter, No full-text in the repository