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Commodity or Dignity? Nurturing Managers' Courtesy Nurtures Workers' Productivity

Dignity is the measure of people's worth determined through social interactions (Neal, 2012).
As people must enjoy core capabilities to possess dignity (Ward & Syversen, 2009), work is one
activity through which core capabilities provide a sense of worth (Venkatapuram, 2013).
Workplace managers must enact dignity affirming discourse so their workers perceive ownership
of core capabilities that afford a sense of worth and fulfillment. Dignity disaffirming (or
violating) discourse obstructs core capabilities, leaving work unsatisfying and workers
physiologically, psychologically, and emotionally damaged. Not only do such people suffer, but
so do their organizations (Ghoshal, 2005). This study reveals that women and people who have
worked at least four years are more likely to recognize dignity violating discourse, being
sensitized to such discourse through several possible phenomena. Also, people tend not to
recognize certain dignity violating discourses, which could hamper control efforts. Finally,
people perceive they treat or are treated with dignity by others only moderately and dignity is
only moderately important to them. This study culminates in a university-level course intended
to raise awareness of dignity violating discursive behaviors and their consequences, and to offer
training in dignity promoting discourse that nurtures worker dignity while supporting
organizational productivity and profitability.

Identiferoai:union.ndltd.org:MONTANA/oai:etd.lib.umt.edu:etd-06132014-120857
Date26 June 2014
CreatorsMoss, Montana Rafferty
ContributorsDr. Alan Sillars, Ph.D, Dr. Daisy Rooks, Ph.D, Dr. Joel Iverson, Ph.D
PublisherThe University of Montana
Source SetsUniversity of Montana Missoula
LanguageEnglish
Detected LanguageEnglish
Typetext
Formatapplication/pdf
Sourcehttp://etd.lib.umt.edu/theses/available/etd-06132014-120857/
Rightsunrestricted, I hereby certify that, if appropriate, I have obtained and attached hereto a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dissertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to University of Montana or its agents the non-exclusive license to archive and make accessible, under the conditions specified below, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report.

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