Organisational excellence stems from the dedicated commitment of peoplewho are motivated to
work together and share similar values and visions about their results of their efforts.
Organisational communication is linked to managerial effectiveness, the integration of work
units across organisational levels and job communication satisfaction. The Department of Social
Development can review their levels of communication and the interpersonal relationship in a
bid to address their quality of productivity, satisfaction of employees, communication flow, and
protocol and to bring changes in the life of the organisation.
The success of an organisation is based on the communication levels, flow of information and
how people interact. Communication systems within organisations, both human and
technological, are responsible for creatively solving increasingly complex problems. The
researcher has observed that lack of communication hampers service delivery and production in
the Department of Social Development.
The study focuses on the perceptions and experiences of employees about the nature of
communication at the Department of Social Development in the North RandRegion. A
qualitative research approach that was exploratory in nature was followed. The main aim of the
study was to determine how the existing communication protocol and communication channels
are utilised in the Department of Social Development. Asemi-structured interview schedule and
questionnaire were used as research instruments. The methods of data collection were face-toface
interviews with 10 participants and questionnaires consisting onlyof open-ended questions
that were completed by eight individual respondents.
The population for the study was employees of the Department of Social Development in the
North Rand Region. The sample represented employees from top management, middle
management, line management and junior staff who have been in the employment of the
Department of Social Development for more than six months. The study revealed that there is a
lack of understanding of relationship roles and that employees communicate without
understanding and sometimes they do not seek clarity. All parties involved must be proactive,
clear messages should be communicated to all employees, employees have first to seek
understanding, allow questions and provide clarity and attempt to understand the relationship
role between manager andsubordinate. However, misunderstanding and misinterpretation were
identified as major contributing factors to effective communication.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:wits/oai:wiredspace.wits.ac.za:10539/11571 |
| Date | 29 June 2012 |
| Creators | Matema, Tsholofelo Glodia |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Thesis |
| Format | application/pdf, application/pdf, application/pdf |
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