Using a prototype Total Quality Management (TQM) assessment methodology, this
project accomplished an assessment of the quality management practices of the General
Electric Company Management and Data Systems Operations (M&DSO) Division,
Systems Integration Program Department (SIPD) with respect to the operation and
management of a large-scale Request for Change System (RFC). In addition, guidelines
were proposed for the planning, design, and implementation of a TQM system. These
guidelines can be used by SIPD management if they chose to integrate a Total Quality
Management System into the organization.
<p>An agenda of enhancement opportunities for quality management practices was
identified as a result of the assessment.
<p>A complete description of the RFC system, a systems analysis of the RFC system,
the assessment methodology, and the criteria used to evaluate SIPD's quality management
practices is included. / Master of Science
| Identifer | oai:union.ndltd.org:VTETD/oai:vtechworks.lib.vt.edu:10919/41830 |
| Date | 30 March 2010 |
| Creators | Jobes, Gregory B. |
| Contributors | Systems Engineering, Triantis, Konstantinos P., Blanchard, Benjamin S. Jr., Harmon, L. Kenneth Jr. |
| Publisher | Virginia Tech |
| Source Sets | Virginia Tech Theses and Dissertation |
| Detected Language | English |
| Type | Master's project |
| Format | BTD, application/pdf |
| Relation | LD5655.V851_1992.J623.pdf |
Page generated in 0.0022 seconds