Public housing companies in Sweden find it difficult reaching their tenants with relevant information. This problem might hinder the tenants to participate in the management of their housing. This thesis aimed to explore and analyse the everyday communication practices between a municipal housing company and its tenants. The aim is fulfilled through three research questions focusing on understanding through which communication channels that the communication is practiced and how the everyday communication practices are perceived by the tenants. The study is conducted as a qualitative case study with interviews as main method, interviewing employees and tenants at Svenska Bostäder, a municipal housing company in Stockholm. It is found that the everyday communication practices depend on the matter, the type of information needed and the purpose. Furthermore, an ambition to use communication channels with in-person meetings is found among the interviewees as a good strategy to come closer to the tenant. Lastly, it is noted that effectivization is a central theme in the communication practices. The effectivization can be seen as a consequence of trends in the Swedish public housing system.
| Identifer | oai:union.ndltd.org:UPSALLA1/oai:DiVA.org:su-205504 |
| Date | January 2022 |
| Creators | Hellgren, Linus |
| Publisher | Stockholms universitet, Kulturgeografiska institutionen |
| Source Sets | DiVA Archive at Upsalla University |
| Language | English |
| Detected Language | English |
| Type | Student thesis, info:eu-repo/semantics/bachelorThesis, text |
| Format | application/pdf |
| Rights | info:eu-repo/semantics/openAccess |
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