This thesis explores the lived meaning of requiring, requesting and receiving information and communications technology (ICT) assistance for international students with limited or no background with ICT. The anecdotes and reflections shared by the participants delve into a range of feelings, from uncertainty, distress and condescension to fascination, determination and affirmation. They reach into places where the participants built their sense of competence and potential with and through ICT and felt indebted to their help providers in the process. The participants help seeking with ICT emerged as being a self-conscious search for discrete, non-judgmental, patient demonstration and guided practice, reliant upon the formation of reciprocal, helping relations with others. As a phenomenological study involving 10 participants, analysis sought for depth of meaning, contemplated in relation to philosophy, literature, art and personal experience. The theme of being lost in the logic of ICT and the maze of help seeking in a foreign environment emerge as a potent metaphor to guide tactful ICT help provision in diverse, post-secondary institutions marked by ubiquitous ICT integration.
| Identifer | oai:union.ndltd.org:USASK/oai:usask.ca:etd-08252010-201811 |
| Date | 30 August 2010 |
| Creators | Tannis, Derek |
| Contributors | Nicol, Jennifer, Cram, Bob, Schwier, Richard, Wason-Ellam, Linda |
| Publisher | University of Saskatchewan |
| Source Sets | University of Saskatchewan Library |
| Language | English |
| Detected Language | English |
| Type | text |
| Format | application/pdf |
| Source | http://library.usask.ca/theses/available/etd-08252010-201811/ |
| Rights | unrestricted, I hereby certify that, if appropriate, I have obtained and attached hereto a written permission statement from the owner(s) of each third party copyrighted matter to be included in my thesis, dissertation, or project report, allowing distribution as specified below. I certify that the version I submitted is the same as that approved by my advisory committee. I hereby grant to University of Saskatchewan or its agents the non-exclusive license to archive and make accessible, under the conditions specified below, my thesis, dissertation, or project report in whole or in part in all forms of media, now or hereafter known. I retain all other ownership rights to the copyright of the thesis, dissertation or project report. I also retain the right to use in future works (such as articles or books) all or part of this thesis, dissertation, or project report. |
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