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Previous issue date: 2012-02-29 / Universidade Federal do Rio Grande do Norte / The aim of this study was to establish the profile of the pharmacist technician
responsible for community pharmacies in the city of Natal/RN, featuring personal
elements, perceived their role and place of pharmaceutical care, levels of job
satisfaction, type and quality of services provided in human and structural framework.
To that end, we made an exploratory cross-sectional study applying a questionnaire
containing open and closed questions, which was applied to pharmaceutical
technicians responsible for community pharmacies in Natal/RN, from September
2010 to September 2011. The sample was established by calculating the simple
random sample, with a confidence level of 95% and a significance level of 0.05. To
evaluate the satisfaction level of the activities performed by pharmacists in
community pharmacies was used Simple Satisfaction Scale (Likert, 1935). To assess
the attitudes and perceptions of pharmacists in relation to aspects of pharmaceutical
care, we used the Model Attitude toward the object (Fishbein, Ajzen, 1975). The
answers were converted into data were analyzed statistically using Epi Info 3.5.2 The
results showed that the strengths and weaknesses in relation to the profile of the
pharmacist and their activities in community pharmacies in Natal/RN are not different
in other cities in the country . The most important aspects were: 51% (n = 90) of the
establishments visited, the pharmacist was absent; 46% (n = 80) did not have postgraduate
and of those who are or have completed 33% (n = 51) are in the area of
Clinical Analysis; 56% (n = 98) 08h for day work and 64% (n = 111) claim that this
load influence its performance; 83% (n = 146) receive as salary, the floor pharmacist
regarding the state of Rio Grande do Norte; 44% (n = 76) are unhappy about the
salary, which is the main difficulty cited; 78% (n = 136) say they are always sought
by users and the receptivity of these considered good (52%, n = 91). The activities of
higher satisfaction are those related to pharmaceutical care and lower the
administrative. As regards attitudes and perceptions, the score was more negative to
the question 'if the pharmacist feels working as a team with the doctor', in which 59%
(n = 103) responded 'never'. 49% (n = 86) reported being "able" to take questions
from users and 39% (n = 68) are 'dissatisfied' with respect to the structure of the
practice of pharmacy to pharmaceutical care. Action is needed on the obstacles to
the exercise of the pharmacist in the solution and minimize the negative and positive
stimulus to / O objetivo do presente estudo foi estabelecer o perfil do farmac?utico respons?vel
t?cnico por farm?cias comunit?rias da cidade de Natal/RN, caracterizando elementos
pessoais, percep??o do seu papel e da aten??o farmac?utica realizada, n?veis de
satisfa??o profissional, tipo de servi?os prestados e qualidade destes em ?mbito
humano e estrutural. Para tanto, foi feito um estudo transversal explorat?rio aplicando
um question?rio contendo perguntas abertas e fechadas, o qual foi aplicado aos
farmac?uticos respons?veis t?cnicos por farm?cias comunit?rias em Natal/RN, no
per?odo de setembro de 2010 a setembro de 2011. A amostra foi estabelecida atrav?s
do c?lculo da amostra aleat?ria simples, com grau de confian?a de 95% e n?vel de
signific?ncia de 0,05. Para avaliar o n?vel de satisfa??o das atividades realizadas
pelos farmac?uticos nas farm?cias comunit?rias foi usada a Escala de Satisfa??o
Simples (LIKERT, 1935). Para avaliar as atitudes e percep??es dos farmac?uticos
com rela??o aos aspectos da aten??o farmac?utica, foi utilizada o Modelo de Atitude
em Rela??o ao Objeto (FISHBEIN; AJZEN, 1975). As respostas foram convertidas em
dados analisados estatisticamente pelo programa Epi Info 3.5.2 Os resultados
mostraram que os pontos positivos e negativos em rela??o ao perfil do farmac?utico e
suas atividades nas farm?cias comunit?rias de Natal/RN n?o s?o diferentes em
rela??o a outras capitais do pa?s. Os aspectos mais relevantes foram: em 51% (n =
90) dos estabelecimentos visitados o farmac?utico estava ausente; 46% (n = 80) n?o
possuem p?s-gradua??o e dos que a fazem ou a conclu?ram, 33% (n = 51) s?o na
?rea das An?lises Cl?nicas; 56% (n = 98) trabalham 08h/dia e 64% (n = 111) afirmam
que esta carga hor?ria influencia no seu desempenho; 83% (n = 146) recebem como
sal?rio, o piso farmac?utico referente ao estado do Rio Grande do Norte; 44% (n = 76)
est?o insatisfeitos quanto ao sal?rio, sendo esta a maior dificuldade citada; 78% (n =
136) afirmam serem sempre procurados pelos usu?rios sendo a receptividade destes
considerada boa (52%, n = 91). As atividades de maior satisfa??o s?o aquelas ligadas
? aten??o farmac?utica e as de menor, as administrativas. Quanto ?s atitudes e
percep??es, o escore mais negativo foi para a pergunta se o farmac?utico se sente
trabalhando em equipe com o m?dico‟, em que 59% (n= 103) responderam nunca‟.
49% (n = 86) relataram estarem aptos a tirarem as d?vidas dos usu?rios; 39% (n =
68) encontram-se insatisfeitos‟ em rela??o ? estrutura da farm?cia para o exerc?cio da
aten??o farmac?utica. S?o necess?rias a??es sobre os entraves ao exerc?cio da
profiss?o farmac?utica na solu??o e minimiza??o dos pontos negativos e est?mulo aos
positivos
| Identifer | oai:union.ndltd.org:IBICT/oai:repositorio.ufrn.br:123456789/13474 |
| Date | 29 February 2012 |
| Creators | Souza, Saraly dos Santos |
| Contributors | CPF:13908464404, http://lattes.cnpq.br/8260624403804292, Raffin, Fernanda Nervo, CPF:60253991404, http://lattes.cnpq.br/1052562183676637, Fonteles, Marta Maria de Fran?a, CPF:28529839315, http://lattes.cnpq.br/0574180390413250, Dantas, Maria Cleide Ribeiro |
| Publisher | Universidade Federal do Rio Grande do Norte, Programa de P?s-Gradua??o em Ci?ncias Farmac?uticas, UFRN, BR, Bioan?lises e Medicamentos |
| Source Sets | IBICT Brazilian ETDs |
| Language | Portuguese |
| Detected Language | English |
| Type | info:eu-repo/semantics/publishedVersion, info:eu-repo/semantics/masterThesis |
| Format | application/pdf |
| Source | reponame:Repositório Institucional da UFRN, instname:Universidade Federal do Rio Grande do Norte, instacron:UFRN |
| Rights | info:eu-repo/semantics/openAccess |
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