Class of 2005 Abstract / Objectives: To determine the level of patient satisfaction regarding counseling services provided at a local community pharmacy. Methods: 100 questionnaires were handed out randomly to pharmacy customers who received counseling services on new prescription medication(s). The questionnaires contained multiple criteria/statements regarding the provision of counseling services. Customers were also asked to select from a list of potential additional categories of information that they would like to receive during counseling.
Results: 48 of 100 questionnaires were received at the time this report was written. Customers strongly agreed that the criteria regarding the content of the counseling services were met: (name/strength/dose, and with all of the statements regarding the pharmacist's professional attributes and the counseling environment except one regarding privacy involved with counseling). Suprisingly, only 20% of customers would feel more comfortable being counseled in a more private area such as a separate room or walled off area.
Implications: This study provided important feedback to the community pharmacy as well as the pharmacists working there in regards to the evaluation of counseling services provided to their valued customers. Customers have the opportunity to provide their input in regard to their satisfaction level of the quality of counseling services they receive at this community pharmacy (in the form of a questionnaire). Customers, through the completion of the questionnaire, may realize the value of this questionnaire and its use as a tool to improve the areas of the counseling services that customers agree need improvement as well as the opportunity to realize that this community pharmacy does care and value it’s customers and their level of satisfaction in the counseling services provided. This questionnaire may be used as a tool by the community pharmacy in the future to re-assess these criteria of counseling services in the overall purpose of improving the quality of counseling services provided by this community pharmacy.
| Identifer | oai:union.ndltd.org:arizona.edu/oai:arizona.openrepository.com:10150/624731 |
| Date | January 2005 |
| Creators | Fuller, Heather |
| Contributors | Herrier, Richard, College of Pharmacy, The University of Arizona |
| Publisher | The University of Arizona. |
| Source Sets | University of Arizona |
| Language | en_US |
| Detected Language | English |
| Type | text, Electronic Report |
| Rights | Copyright © is held by the author. |
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