The thesis focuses on the analysis and recommendations for the development of electronic services of the Czech Post. The aim is to analyze the use of hybrid mail instruments and its improvements due to customer needs. Sub-goal of this thesis is the analysis of Hybrid post´s instruments and their utilization, the analysis of relationships with customers focussed on Customer Relationship Management and an examination of the whole situation of the Czech Post´s hybrid services.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:55302 |
| Date | January 2011 |
| Creators | MIKEŠOVÁ, Hana |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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