M.Com. (Informatics) / This dissertation examines the field of network management in a banking environment. Special attention is given to business aspects that might influence network management. Technical aspects of network management are only discussed briefly. The study is broadly divided into two sections, the theoretical background and the formulation of a network model in the banking environment. Banks require that their services must always be of the highest standard. Special attention is given to services that banks provide on a daily basis. Network management can become very technical and complex. Large networks can become a nightmare to manage without proper business management principles. The dissertation offers an introduction to business principles and concentrates on different environments that might influence banks and their networks. The study indicates the importance of the open system environment for banks. The success of open systems largely depends on the acceptance of standards set by standard organizations like ISO (International Standards Organization). Banks in general are mainly dependent on IBM products and they rely on IBM to provide for their open needs. The dissertation covers the problems that IBM faces in opening up their systems. Network management protocols are very important. Today there are two main contenders in this area, namely SNMP and CMIP. In the future both protocols might play a role in managing networks. Identification of banks' needs and requirements is important for the definition of the model. Special consideration is given to external factors influencing banks and their networks. To isolate these influences three environments can be identified namely the macro, market and micro environments. The most important requirement of banks is to provide a reliable and continuous service of high standing quality to their clients. Banks provide a variety of financial services to their customers and the competition between different banks makes the development of new, and the improvement of existing services ...
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:13428 |
| Date | 17 March 2015 |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
| Rights | University of Johannesburg |
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