M. Tech. Professional Practice in Information Technology. Tshwane University of Technology, 2008. / The application of Information and Communication Technology (ICT) in business environment (profit-making and non-profit-making organisations, and public administration) has given business the power to provide its services faster, smoother, and at extended time than ordinary day working hours especially in the banking industry where the service delivery is expected to be 24 hours a day for seven days a week.
Many organisations in today’s’ networked economy, mostly banking organisations, rely on ICT infrastructure to operate. The key to success with technology is not the technology per se, but the ability to manage it well.
In sustaining business operations, ICT infrastructure needs to be effectively managed, with the application of tested and proven best practices such as ICT management frameworks for the organisation to benefit from it. This research explores the usage of ICT management frameworks in managing ICT infrastructure in the South African banking industry, where
there is a complexity of systems because of combination of different components, some built in-house, and others procured from third-party suppliers.
This research study is exploratory, applying the qualitative research approach as research strategy. It applies structured interviews as a tool for collection of primary data from participants, and uses reviews of previous publications on ICT management frameworks for secondary data collection.
After a review of collected data, it has been found that:
- It is important to ensure effective management of ICT infrastructure by applying best-practices as it is needed in supporting the organisation to achieve its objectives;
- Though the use of ICT management frameworks is different from one bank to another, all banking organisations refer to the practices of ICT frameworks to manage their infrastructures and related processes;
- Though there is not much difference in the management of ICT infrastructure in banking industry and others industries that rely on ICT for management and service delivery, banking organisations pay more attention to security, continual service delivery, and fast service
delivery. Looking at the complexity of ICT infrastructures in major commercial banks
investigated, it has been recommended that banks should not only concentrate on the collection of best practices in different frameworks, but also direct their efforts in creating one single framework that addresses business vision, strategies and the managerial system with more concentration on ICT infrastructure for the support of its operations, information management and sharing.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:tut/oai:encore.tut.ac.za:d1001149 |
| Date | January 2008 |
| Creators | Tshinu, Mukenge Simon |
| Source Sets | South African National ETD Portal |
| Language | English |
| Detected Language | English |
| Type | Text |
| Format | |
| Rights | © 2008 Tshwane University of Technology |
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