A number of factors can disrupt cooperation between members of nursing and medical teams that can lead to conflicts. Interpersonal conflicts can manifest themselves as decreased cohesion among work teams and decreased performance of their members, which can impact the quality of nursing care. The theoretical section of the thesis contains expert knowledge in the sphere of conflicts. The objective of the research section of the thesis was to chart the sources of interpersonal conflicts at the workplace, their possible impact on the work of nurses, and nurses{\crq} stances regarding the resolution of conflicts. Quantitative research was carried out utilizing the anonymous questionnaire method to gather data. The research was carried out at the Na Homolce Hospital in four inpatient wards and one outpatient ward. Ninety-three nurses took part. We ascertained that conflicts have a negative impact on the activities of nurses, reduce their ability to concentrate on their work, decrease their attentiveness, are a source of psychosocial stress, and affect teamwork. The most frequent source of conflicts is faulty interpersonal communication. An essential finding was that nurses would like to resolve conflicts. If we resolve a conflict at its inception, this could be a source of new ideas, thinking, and issues that strengthen effective cooperation within the scope of the nursing process. The thesis has comprehensive information on the current situation in individual wards, which will have the opportunity to become acquainted with this information. It provides a summary of interrelationships, stances regarding conflicts, and the causes of conflicts from the viewpoint of nurses. The knowledge contained in the thesis should be taken into consideration and utilized when creating a new successful management of interpersonal conflicts concept.
| Identifer | oai:union.ndltd.org:nusl.cz/oai:invenio.nusl.cz:52484 |
| Date | January 2010 |
| Creators | ŠVADLENKOVÁ, Andrea |
| Source Sets | Czech ETDs |
| Language | Czech |
| Detected Language | English |
| Type | info:eu-repo/semantics/masterThesis |
| Rights | info:eu-repo/semantics/restrictedAccess |
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