M.Com. (Industrial Psychology) / The aim of this study was to analyse the relationship that might exist between conflict manifestation and conflict potential. A secondary aim was to determine whether conflict potential can be determined by the mere measurement of conflict manifestation. A comparative literature study of conflict manifestation is presented in order to facilitate the understanding of conflict potential and the relationship that might exist between the two dimensions. Eight companies and 2 091 workers in the Pretoria, Johannesburg and East Rand geographic areas were used as a test sample. The conflict catastrophe theory was used to determine the conflict potential in the various companies that were included in the test sample. A questionnaire, the conflict manifestation questionnaire, was developed to measure conflict behaviour in the sampled companies.
| Identifer | oai:union.ndltd.org:netd.ac.za/oai:union.ndltd.org:uj/uj:11227 |
| Date | 29 May 2014 |
| Creators | Jacobs, Willem Jacobus |
| Source Sets | South African National ETD Portal |
| Detected Language | English |
| Type | Thesis |
| Rights | University of Johannesburg |
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